My card isn't able to be registered online, what do I do?

Modified on Wed, 13 Dec, 2023 at 5:17 PM

If you are experiencing difficulty registering your card online, there are a few things you can try before boarding the ship:


1. Double-check that you are entering the correct information. Make sure that you are entering the correct card number, expiration date, and security code.


2. Try using a different browser or device. Sometimes, technical issues can occur due to compatibility issues with certain browsers or devices. Try using a different one to see if this resolves the issue.


3. Contact customer support. If you have tried the above steps and are still unable to register your card online, please contact our customer support team. They will be able to assist you further and provide you with alternative options.


Once onboard the ship, you can register your card with the ship's staff. They will be able to print your boarding pass for you once this stage is complete. If you have any further questions or concerns, please do not hesitate to reach out to our Guest Services team. We are always happy to help!

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