Why do I not have any complimentary onboard credit?

However, there are a few reasons why you may not have received any complimentary onboard credit:

1. You booked outside of the promotional period: Complimentary onboard credit is often offered as part of a promotion or sale. If you booked your cruise outside of this promotional period, you may not be eligible for any onboard credit.

2. You booked through a third-party: If you booked your cruise through a travel agent or online travel agency, they may not have included any onboard credit in your booking. It's always best to check with them directly to see if any onboard credit was included.

3. You booked a discounted rate: Some discounted rates, such as military or resident rates, may not include any onboard credit. Be sure to check the terms and conditions of your booking to see if this is the case.

If you believe that you should have received onboard credit but did not, please contact our customer support team. We will be happy to review your booking and see if any onboard credit can be added. However, please note that this is subject to availability and may not always be possible.

We hope this information helps clarify why you may not have received any complimentary onboard credit. If you have any further questions or concerns, please don't hesitate to reach out to us. We're here to help make your cruise experience as enjoyable as possible.