Do we have to pay for gratuities?

For your greater convenience, we operate an automatic service charge and gratuity system which is automatically added to your onboard account.

An amount of £7 per person per night (£6 per person per night on cruises of 15 nights or more per night) - will be automatically added to your onboard account. For children aged 12-17 years of age, where applicable on a multi-generational sailing, an amount of £4 per person per night will be automatically added to your onboard account. Gratuities on Ambience's Grand Round The World Cruise have been frozen and will remain at £5pppn.

All service charges and gratuities are collated, so a portion goes to each crew member, who helps to make your cruise special. This is not only distributed to your cabin steward and your waiter or bar attendant but also between the hidden stars behind the scenes, such as laundry operatives and kitchen staff, who you might never get to meet in person.

If you notice an issue that makes you think twice about our service charge, be sure to speak with one of our Guest Services Team who will try to resolve the matter before a charge adjustment becomes necessary. Even if you had a negative experience with a particular employee, seriously consider whether it warrants removing your gratuities altogether, keeping in mind that because of one crew member the whole team is affected. Of course, if you want to also reward a crew member personally in addition for excellent service, feel free to do so!

If you purchase one of our Ambassador Drinks Packages, gratuities are also included. However, please note that the gratuity contribution cannot be removed from any of the packages.